College of ACES | University of Illinois Extension
Pubs Plus

Ordering from Pubs Plus

Ordering options

For orders to be delivered to a U.S. address:

  1. Order online. Place a secure order online 24 hours a day. We accept Visa, MasterCard, Discover, and American Express for online orders.
  2. Order by phone. Call 1-800-345-6087 (toll-free), or 217-333-2007 (Monday-Friday, 8 a.m. to 4:00 p.m. Central Time). We accept Visa, MasterCard, Discover, American Express, and purchase orders for phone orders.
  3. Order by mail. Print, fill out, and mail our order form to Pubs Plus, 1917 South Wright Street, Champaign, IL 61820. We accept Visa, MasterCard, Discover, American Express, purchase order, and business/personal check (payable to University of Illinois) for mail orders.

For orders to be delivered outside the U.S.:

Phone 1-217-333-2007 (Monday-Friday, 8:00-4:00 Central Time). We accept Visa, MasterCard, Discover, and American Express for orders delivered outside the U.S.

For all orders, include the following:

  • Customer name
  • Customer billing address
  • Ship-to address (if different from billing address)
  • Product number(s), product title(s), and quantity desired
  • Total cost of products plus shipping cost
  • Payment: Credit card account number/expiration date, purchase order or business/personal check (payable to the University of Illinois)
  • Customer contact information: phone, fax, and/or email

 

Shipping rates and options

Your order will ship within 48 hours. Orders shipped within the continental U.S. will arrive in 3 to 6 business days.

 

Pubs Plus Shipping Rates
Order Total Standard Shipping Rates
Less than $5 $4.00
$5.00–19.99 $5.00
$20.00–99.99 $8.00
$100.00–199.99 $10.50*
Each add’l $100 $5.00*
*includes insurance

 

Express delivery to a U.S. address

Phone in your order at 1-800-345-6087 toll-free, or 217-333-2007 (Monday-Friday, 8 a.m. to 4:00 p.m. Central Time).) by 1:00 p.m. (Monday-Friday, Central Time) to receive it the next day. You’ll pay a higher air-rate shipping charge plus a $10 rush-processing fee.

Delivery outside the U.S.

Order by phone at 1-217-333-2007 (Monday-Friday, 8 a.m. to 4:00 p.m. Central Time). A $20 fee is required for surface delivery. Information about estimated delivery times or international express shipping options is available when ordering by phone.

Credit-card security

All Pubs Plus online credit-card transactions are processed by VeriSign, one of America’s most trusted Web-based payment systems. If you choose to pay for your online order with a credit card, you will be automatically redirected to the secure server. After you have completed your credit-card transaction through the secure Web interface, you will be returned to the Pubs Plus Web site. Your credit-card number will not be stored on our computer or in our customer accounts database.

While we welcome questions sent by e-mail and fax, we do not recommend sending credit-card orders by e-mail or fax, as we cannot guarantee the security of account numbers transmitted in that manner.

ADA Accessibility

If visual or motor impairments make it difficult for you to use the Pubs Plus e-commerce site, please call 1-800-345-6087, Monday–Friday, 8 a.m. to 4:00 p.m. Central Time. Our customer service staff will be pleased to help you find what you are looking for.

Returns

You may return any print publication for credit or cash refund of the purchase price if the item is returned in original condition within 90 days of purchase and the title remains part of our current inventory. Shipping charges are not refundable. CDs and videotapes will be replaced if defective, but they may not be returned for credit or cash refund.

Backorders

High product demand may temporarily deplete our supply. If your product is on backorder, our customer service staff will contact you regarding your order status.

Disclaimers

Information provided in University of Illinois publications is the most current available at press time. Changes in recommendations, chemical formulations, and applicable laws may have occurred since publication. All publications and other materials are sold “as is”; the University of Illinois makes no representations about the suitability of information provided for any particular purpose.

Trade names mentioned in publications are provided as examples only; their use does not constitute an endorsement by the University of Illinois, nor does it imply discrimination against other products.

Prices, shipping rates, and product descriptions are subject to change without notice.